Cloud-Native Next Chapter – Agentic AI-Based Operating Models

Building on NGMN’s Cloud Native Manifesto and established cloud-native frameworks such as the Cloud Native Computing Foundation’s (CNCF’s) Cloud Native Maturity Model (CNMM), the publication introduces a structured approach to integrate Agentic AI-based capabilities into telecom operations. It defines five progressive AI adoption levels and maps them to the CNCF Cloud Native Maturity Model (CNMM) stages, enabling operators to assess their readiness and required next steps to gradually evolve towards more intelligent and autonomous network operations. For each AI adoption level, the document also provides guidance on what is required across technology, people, skills and organisational culture.